Clear expectations for quotations, installation, product care, and working together.
Written project scopeAgreed payment stagesClear tax invoicing
01Scope and agreement
These terms describe use of the ProGlass Films website and the general basis of our glass-film services. A website inquiry or quotation request does not itself place an order or create an installation contract. Work proceeds after the scope, price, payment terms, and relevant conditions are confirmed and accepted in writing. If you act for a business or property owner, you must be authorised to approve the work.
An accepted project agreement governs project-specific matters if it differs from these general terms, subject to mandatory law.
02Quotations, measurements, and changes
Website descriptions, images, previews, and indicative prices are for guidance. Final quotations may depend on site inspection, verified measurements, glass condition, film selection, access requirements, and availability. Taxes, removal of existing film, access equipment, travel, and other charges will be identified in the quotation where applicable.
Quote validity and exclusions are those stated in the written quote. Extra work, specification changes, and resulting price or schedule changes require written approval before proceeding.
03Payment milestones and overdue amounts
The accepted quotation or project agreement will specify any advance, material-procurement payment, installation milestones, and final balance, including applicable taxes. Payment is due on the agreed dates. Credit periods, retention amounts, or “pay when paid” arrangements apply only if expressly accepted by us in writing.
If an undisputed amount remains unpaid after its due date, we may give written notice and a reasonable opportunity to pay, then pause further material orders, deliveries, or installation, subject to the project agreement and applicable law. Any revised programme and reasonable, documented remobilisation costs must be notified and agreed where required. Suspension does not extinguish amounts already due or permit unsafe abandonment of a site.
Late-payment interest or reasonable recovery costs may be charged only at a rate or on a basis disclosed and accepted in writing before the order, or where a statutory entitlement applies. No automatic late fee is created by this website. A customer should notify us promptly of any disputed amount with supporting details and pay any undisputed balance when due, without prejudice to lawful rights of withholding or set-off.
04GST, tax invoices, and payment records
The written quotation will state whether its prices include or exclude applicable GST and other taxes. Where legally chargeable, tax forms part of the amount payable by the customer under the agreed invoice and payment schedule. Please provide accurate billing details, including your legal entity name, billing address, GSTIN where applicable, and required purchase-order references before invoicing.
Tax invoices, credit notes, returns, and GST payments will be issued or made within the time limits required by applicable law. A customer’s delayed or partial payment does not, by itself, postpone our statutory tax obligations. An invoice is not proof that payment has been received; receipts or settlement confirmations reflect amounts actually received.
Input tax credit eligibility, timing, and any reversal are governed by law and the customer’s own compliance. We do not guarantee a customer’s entitlement to credit. Any lawful tax deduction at source must be supported by the required certificate or payment evidence; applicable statutory deductions are not treated as unauthorised short-payment.
05Cancellations and rescheduling
Please request cancellation or rescheduling promptly. Any charge for custom-cut material, completed work, or unavoidable committed costs must be disclosed and agreed in advance, proportionate, and permitted by law. Refunds and cancellation rights remain subject to the project agreement and mandatory consumer protections; deposits are not automatically non-refundable.
Changes to payment dates, credit terms, or the installation programme require written agreement; a request alone does not change the accepted terms. Any reasonable cost adjustment must be explained and agreed as required by law.
06Access, approvals, and site conditions
The customer is responsible for obtaining necessary owner, landlord, building-management, or other approvals and providing safe, lawful access, a suitable working area, and agreed utilities. Please identify existing glass defects, coatings, seals, alarms, wiring, or other conditions that may affect installation. Protect or relocate valuables and keep occupants clear of the work area.
We may pause work where access is unsafe, site conditions are unsuitable, or required approvals are missing, and discuss reasonable next steps and any agreed costs with you.
07Installation schedules and handover
Installation dates and durations are estimates unless expressly guaranteed in writing. Site readiness, material availability, weather, access restrictions, and events outside reasonable control may affect timing. We will communicate material delays and discuss a revised schedule.
Inspect completed work with us and report concerns promptly so they can be assessed. Handover or payment does not remove rights relating to hidden defects or other rights protected by law.
08Film performance and appearance
Heat reduction, UV filtering, privacy, security, and energy performance depend on the selected product, glass type, installation, lighting, and building conditions. Refer to the selected manufacturer's specifications and written project scope. Illustrations and finish previews are not measured performance demonstrations.
Reflective privacy films may provide reduced privacy at night or when indoor lighting is brighter. Safety and security films do not make glass unbreakable or guarantee prevention of intrusion or injury. Film does not repair underlying glass defects; suitability and any known thermal-stress risks should be assessed before work.
09Curing, care, and warranties
Temporary haze or moisture may occur during curing. Follow the product-specific curing and cleaning instructions supplied with the installation. Avoid abrasive cleaning or interference with newly applied film.
Any manufacturer or workmanship warranty, its duration, coverage, exclusions, and claim procedure must be confirmed in the project documents. Damage from misuse, unauthorised alterations, unsuitable cleaning, or underlying defects may fall outside the agreed warranty where lawful. These terms do not replace statutory remedies for defective products or deficient services.
10Responsibility and limits
Each party remains responsible for loss caused by its breach of the agreed project terms or applicable law. Pre-existing defects and issues outside the agreed scope will be assessed on their facts; they are not an automatic exclusion of responsibility for our own acts or omissions.
For business-to-business projects, any agreed limitation of liability or exclusion of indirect loss must be expressly recorded in the project agreement and is effective only to the extent permitted by law. Nothing here excludes liability that cannot lawfully be limited, including fraud, wilful misconduct, or mandatory consumer and product-liability rights.
11Website content and acceptable use
Website text, branding, and original images belong to ProGlass Films or their respective owners and may not be copied for commercial use without permission. You must not submit false inquiries, malicious content, or material you are not entitled to share, or interfere with the website. Third-party links are provided for convenience and do not constitute a guarantee of their services.
12Concerns, governing law, and updates
Please contact us with your project reference, a description of the concern, and relevant photographs or records so we can assess and attempt to resolve it. These terms are governed by the laws of India. A competent court, consumer commission, or other forum may hear a dispute as provided by applicable law; these terms do not impose mandatory arbitration or remove statutory complaint rights.
Updated website terms apply prospectively. Changes to an already accepted project agreement require the agreement of the parties, except where mandatory law requires otherwise.
ProGlass Filmsinfo@proglassfilms.com+91 7065-123-002
